Refund Policy

Last updated: 2 September 2026

Purchases are processed by Paddle.com Market Ltd as merchant of record. This policy sets out what we will approve; Paddle issues the refund itself, and Paddle's own buyer terms also apply.

1. Pro subscription — 14 days

If you are unhappy with Pro, contact us within 14 days of a charge and we will refund it in full. No explanation is required. This applies to your first charge and to any renewal.

2. Credit packs — 14 days, if unused

A credit pack is refundable in full within 14 days of purchase provided the credits are unused. Because credits are consumed immediately on use and represent a real cost to us once spent, a partly used pack is refunded pro-rata for the credits that remain, and a fully consumed pack is not refundable. We can tell exactly how many credits a pack still holds, so this is never a judgement call.

3. Cancelling instead of refunding

You can cancel Pro at any time from Settings, or from the billing portal Paddle provides. Cancelling stops future renewals and keeps your access until the end of the period you have already paid for — you are not cut off on the day you cancel, and no refund is needed for that period.

4. Duplicate and accidental charges

Charged twice, or charged after you cancelled? Contact us and we will refund the incorrect charge in full, regardless of the 14-day window.

5. Service failures

If a fault on our side prevented you from using what you paid for, tell us and we will refund or extend your period, whichever you prefer, again regardless of the 14-day window. A credit spent on an AI request that failed before reaching the model is returned to your balance automatically and needs no request.

6. How to request a refund

Email support@komezano.com from your account email address with the approximate date of the charge. We reply within 2 business days. Approved refunds are issued by Paddle to the original payment method, and typically appear within 5–10 business days depending on your bank.

You may also contact Paddle directly at paddle.net using the reference on your receipt.

7. Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law of your country. Where local law gives you more than this policy does, local law applies.